Required skills

analytical skills to interpret performance tests and make recommendations

communication skills to liaise with customers and technical staff to ensure requirements are known and can be met within timeframes

literacy skills to interpret technical specifications and related documentation

numeracy skills to make calculations on test data for evaluation of network performance

planning and organisation skills to develop activity plans and strategies to monitor repair or upgrade equipment systems or software

problem solving skills to account for unexpected faults or equipment configuration anomalies

technical skills to correctly analyse network performance service levels and provide solutions

Required knowledge

cost estimation

customer

customer policies

expectancies

service level agreements

network

alarms

compatibility and interoperability

operations

performance analysis methodologies

performance analysis tools

performance tests

planning and design principles

protocols providing QoS

QoS standard levels

software and hardware upgrades

technologies and architectures of

switching network

transmission network

technologies of customer network

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

interpret current network performance data

monitor the integrity of the network

manage the delivery of quality service

conduct performance tests using appropriate performance analysis tools

analyse problems and organise repair applying escalation procedures if required within service assurance guidelines

coordinate upgrade of software and hardware

Context of and specific resources for assessment

Assessment must ensure

site where network performance analysis may be conducted

data from organisations involved in planning initiatives

range of software currently used in industry

relevant regulations specifications that impact on service measures and forecasting activities

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

review of proposed upgrade strategy prepared by the candidate outlining costbenefit analysis equipment compatibility study and proposed testing routine

direct observation of the candidate undertaking a practical monitoring testing or planning exercise

oral or written questioning to assess knowledge of monitoring and testing procedures and types of systems

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplaces and job role is recommended for example

ICTTENA Undertake network traffic management

ICTTEN6043A Undertake network traffic management

ICTTENA Implement planned network changes with minimal impact to the customer

ICTTEN6045A Implement planned network changes with minimal impact to the customer

ICTTENA Manage a common channel signalling network

ICTTEN6047A Manage a common channel signalling network.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Network type may refer to:

Quality of service (QoS) is a measurement of:

Customer may include:

Network degradation may refer to:

Performance tests may include:

Performancecheck list may include:

Performance analysis tools may include:

Monitoring activities may include:

Protocols providing QoS may include: